Kartograme Return and Refund Policy

At Kartograme, we are committed to providing our customers with an exceptional shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is here to help. Please read the following information carefully:

Item eligibility for returns and exchanges

All items sold in our store are eligible for returns and exchanges, with the exception of the following products:

- Items with custom finishes, such as :

- Gilding of edges on request

- Face illumination on request

- Custom cases made to order

- Sale items

- Unique works of art covered by a sales contract

Return period

You have 14 days from the date of receipt of your order to return your items. After this period, we will no longer be able to accept returns or exchanges.

Return or exchange conditions

To be eligible for a return or exchange, your item must meet the following conditions:

- Be unused

- Be in perfect condition

- Be in its complete original packaging

Refund

In the event of an eligible return, we offer a full refund of the purchase price. You may be responsible for return shipping costs, except in the event of an error on our part.

Return or exchange procedure

To request a return or exchange, please follow the steps below:



-Contact our customer service department

Send an e-mail to our customer service department at the following address: [contact@kartograme.com](mailto:contact@kartograme.com). Please include the following information in your message:

- Your order number

- The name of the item you wish to return or exchange

- Reason for return or exchange

- Photos of the item if possible (to document its current condition)

2. Wait for our confirmation

Once we've received your request, our customer service team will respond with return instructions. Please do not return any items without first receiving our confirmation.

3. Return the item

Follow the instructions provided by our customer service team to return the item. Make sure the item is well protected and sent in its original packaging.

4. Receipt and inspection

Once we have received and inspected the returned item, we will inform you of the approval or rejection of your refund.

5. Refund

If your return is approved, a full refund of the purchase price will be made to your original method of payment. Processing time may vary depending on your banking institution.

Exclusions and Exceptions

Please note that some items cannot be returned or exchanged due to their personalized nature or final sale status, as specified above. We reserve the right to refuse a return if the above conditions are not met.



Contact us


If you have any questions or require further information about our returns and refund policy, please do not hesitate to contact us at [contact@kartograme.com](mailto:contact@kartograme.com).



We thank you for your trust and hope you enjoy our unique handcrafted products.



Best regards,



The Kartograme team



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This return and refund policy is designed to ensure your satisfaction while protecting the quality and integrity of our handcrafted products. Thank you for your understanding and cooperation.